LegalRefund Policy
Please read our refund policy carefully before making a purchase. We want to make sure you know exactly what to expect.
Last updated: January 2026
Overview
At Varodatic, customer satisfaction is our priority. Due to the nature of digital services, all sales are generally considered final once access credentials have been delivered. However, we do evaluate refund requests on a case-by-case basis and offer solutions where our service has genuinely failed to perform as described.
When You May Be Eligible for a Refund
Eligible Situations
- You have not yet accessed or used your subscription credentials
- Our service has experienced a major technical failure lasting more than 48 consecutive hours
- You were charged more than once for the same order (duplicate charge)
- Your request is submitted within 48 hours of the original purchase
- The service delivered does not match what was described at the time of purchase
When Refunds Are Not Granted
Non-Eligible Situations
- Credentials have already been accessed or used
- The request is made more than 48 hours after purchase
- Issues caused by your own internet connection or hardware
- You purchased the wrong plan or changed your mind
- Individual channels or specific content items are unavailable
- Reseller credit packs (reseller credits are non-refundable once delivered)
How to Request a Refund
To initiate a refund request, follow the steps below. All requests must be submitted in writing.
- Contact our support team via email at team@varodaticiptv.net or via WhatsApp
- Include your order number, the email used at checkout, and a brief description of the issue
- Our team will review your request within 24 hours and respond with a decision
- If approved, the refund will be issued to the original payment method within 3–7 business days
Chargebacks
We strongly encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Filing a chargeback without contacting us first may result in your account being permanently suspended. We are always available to find a fair solution.
Alternatives to Refunds
In many cases where a refund is not applicable, we can offer the following as an alternative resolution:
- Account extension for any downtime experienced
- Technical assistance to resolve connectivity or setup issues
- A free test period to verify the service before your next renewal